Your privacy and data security are fundamental to everything we do at HelpingAI. This policy outlines how we protect your information while delivering powerful AI capabilities and services.
We employ robust security measures to protect your data:
End-to-End Encryption: All data is encrypted during transmission and at rest to ensure your information remains confidential.
Regular Security Audits: Our systems undergo regular security assessments and audits to identify and mitigate potential vulnerabilities.
SOC 2 Type II Compliance: We adhere to strict security standards to maintain SOC 2 Type II certification, ensuring our operations meet industry benchmarks.
To continuously improve our AI models, we use data responsibly:
Anonymized Training Data: We use anonymized data to train our models, ensuring personal information is not exposed.
Model Optimization: Data helps us refine and enhance our models, providing better performance and user experience.
Ethical AI Practices: We follow ethical guidelines in AI development, focusing on fairness, accountability, and transparency.
We handle user interactions with the utmost care:
Encrypted Messages: All communications with our AI services are encrypted to protect your privacy.
Temporary Storage: User inputs are stored temporarily to facilitate interaction and are purged after processing.
Privacy Controls: Users have control over their data, including the ability to delete their interaction history.
We collect essential data to provide and improve our services:
Account Information: Basic information required for account setup and maintenance.
Usage Analytics: Data on how our services are used to identify areas for improvement.
Performance Metrics: Information on service performance to ensure reliability and efficiency.
We implement advanced measures to protect your data:
Access Controls: Strict access controls limit who can view and manage your data.
Monitoring Systems: Continuous monitoring of our systems helps detect and respond to potential security threats.
Security Protocols: Established protocols ensure that your data remains secure and protected at all times.
Our cloud infrastructure is designed for security and reliability:
Secure Hosting: We use reputable cloud service providers like AWS and Azure for secure data hosting.
Geographic Redundancy: Data is replicated across multiple geographic locations to ensure availability.
Backup Systems: Regular backups are maintained to protect against data loss.
We comply with global privacy regulations:
GDPR: Adherence to the General Data Protection Regulation for data subjects in the European Union.
CCPA: Compliance with the California Consumer Privacy Act for California residents.
HIPAA Compliance: Ensuring our practices meet the standards set by the Health Insurance Portability and Accountability Act where applicable.
We handle data responsibly when working with third parties:
Vendor Assessment: Rigorous assessment of third-party vendors to ensure they meet our security standards.
Data Sharing Limits: Limiting data sharing to only what is necessary for service provision.
Security Reviews: Regular reviews of third-party security practices to maintain data protection.
We enforce strict controls on access to user information:
Role-Based Access: Access to data is based on job roles and responsibilities.
Audit Logging: Detailed logs of data access and modifications for accountability.
Security Training: Ongoing training for our team members on data security best practices.
Be part of our mission to revolutionize AI interaction and create technology that truly understands human emotions. Together, we can build a future where AI enhances human potential while maintaining genuine empathy and understanding.